Returns, Warranty, Cancellations, and Terms
CTech Manufacturing Customer Service Policies and Procedures
Custom-built products are non-returnable. Standard products are subject to a return fee of up to 20% plus the cost of freight to return the product. Products must have been purchased within the past 12 months. All returned products my be in like-new, sellable condition. Any returned products MUST have a Return Goods Authorization approved before returning. Any returns without an approved RGA will be rejected and returned to the sender.
CTech Manufacturing offers a limited lifetime warranty1 against any manufacturing defects in material or workmanship so long as the original purchaser retains ownership, possession, and control of the product.
1 NOTE – Slides are a purchased product and are warranted for one year from the date of the original invoice. Slides are passed through to the original manufacturer for inspection and processing.
Orders canceled more than 24 hours from the time of receipt are subject to a cancellation fee of up to 20%. Cancellation or changes must come in writing (not verbal) and be confirmed within 24 hours of the original purchase order being issued to avoid any potential change or cancellation fees.
Standard terms for approved accounts are Net 30-days. Non-compliance to the terms may result in a late fee of up to 2% per month.